implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
be expected to create prototypes, develop user-centred software, and advise on technical specifications
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
of developed solutions. Knowledge of HP quality Centre to manage and monitor defects. Professional conduct
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
performance result for any abnormalities, logging calls and following up with service providers and regions
performance result for any abnormalities, logging calls and following up with service providers and regions
the security Active participation in meetings, calls and email conversations with product owner, other