and networking. You will meet set SLAs based on call categories and classifications. You will be responsible
issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
Valid drivers and willing to do occasional travel On call availability for emergency situations The successful
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
be expected to create prototypes, develop user-centred software, and advise on technical specifications
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist