Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
infrastructure monitoring and reporting.
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)