and networking. You will meet set SLAs based on call categories and classifications. You will be responsible
businesses to catalyze substantial social and economic shifts through technology. They're seeking an Application
in a fast-paced environment where priorities may shift rapidly. Bachelor's degree in Multimedia Design
and technical documents in Confluence - Standby, shift work, and public holiday work required from time
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
Admin, member of the Drawing Team, part of the Centre of Excellence or a Solutions Specialist. We are
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)