business hours. Above normal ability to handle multi-tasking requirements. Good Telephone Etiquette.
stakeholders. Must have an excellent ability to multi-task effectively working on several projects synchronously
verbal) (Intermediate) Project Management (Basic) Multi-tasking (Intermediate) Relationship Building (Intermediate)
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
Contact Nokuthula at nokuthulage-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
performance result for any abnormalities, logging calls and following up with service providers and regions
performance result for any abnormalities, logging calls and following up with service providers and regions
the security Active participation in meetings, calls and email conversations with product owner, other