Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs adaptability to different personality types 1 year call centre experience in the igaming sector .
environments, particularly those with inbound or outbound call centres. As a member of the Unified Comms
leading digital marketing agency specializing in inbound marketing, content strategy, and website development
communications platforms, collaboration tools, and contact center solutions. Responsibilities: Execute fundamental
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
client is a premier provider of cloud-based Contact Center and CRM solutions in Southern Africa, renowned
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable