client is a premier provider of cloud-based Contact Center and CRM solutions in Southern Africa, renowned
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
Xcede CALLING ALL CLOUD DATA ENGINEERS An exceptional company, within the media industry, is looking
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools
mandatory; Functional Domain experience in Contact center; Experience with Process Diagnostics and Solutions
Knowledge Knowledge in driving and applying user-centered design processes and practices to develop new
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities