line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge
servers
in effective prioritization Knowledge of user-centred design principles Understanding design quality
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
company objectives in serving customers. This role calls for commitment to exceptional credit systems and