Xcede CALLING ALL CLOUD DATA ENGINEERS An exceptional company, within the media industry, is looking
across various sectors including businesses, governments, educational institutions, and healthcare organisations
technical solutions. Develop and maintain data governance policies and procedures to ensure data accuracy
technical solutions. Develop and maintain data governance policies and procedures to ensure data accuracy
HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools
team
Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge
quality including quality standards, controls and governances, processes and measures and build these into Assist in defining governance structures and ensure adherence to all governance structures and approval contract to be used, and follow the correct governances (finance and procurement) to negotiate correct
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This number porting requests: Taking inbound support calls. Proactively assisting customers with their questions willing to unlearn what you know when the situation calls for it. We're looking for people who have no problem