unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
and/or coordinate system updates and replacement of 'old' versions Ensure networks & servers are fully systems, process any follow up action, perform all call resolutions related to assigned areas and ensure
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
time doing boring bug fixes and maintenance work on old and legacy systems. Sound development/technology time doing boring bug fixes and maintenance work on old and legacy systems. Sound development/technology
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
time doing boring bug fixes and maintenance work on old and legacy systems. Bachelor's degree or diploma