JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation indicators (KPIs) related to resource planning, such as service levels, response times, and customer satisfaction management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written
being a Client Experience Manager in security services. Your mission? To make sure customers feel like delivering top-notch service and handling all the ins and outs of our Security Services Department. Your of hands-on experience managing operations and service delivery in complex customer environments. Additionally years of experience leading multicultural teams in service delivery settings. Your ability to foster collaboration Moreover, a strong understanding and exposure to service management tools and monitoring mechanisms are
This position will be responsible for activating services on the fibre network and assist with network administration administration. Implement network and service activations and restorations. Ensure that the network diagrams Layers (e.g. SDH, OTN, MPLS, DWDM). Ensure that services and networks are handed over accurately and timeously Has automated provisioning/reporting of network services and capacity. Has implemented PNI/LNI systems
Ideal work city: Salary bracket: R 8000 - 10000 Drivers License: CODE B (Car) Own car needed: Yes R 8000
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication, problem-solving
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication, problem-solving
with good customer service in all aspect of administration and delivery of service. 2) Account Development: value, provide support and excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES: Oversee relationship with service providers and partners and ensure all the services are delivered properly years progressive experience within a professional services business, including the demonstrated ability to documented successful track record in selling high end services & solutions in the relevant industry. OTHER
Customer IT Manager with a dotted line to the Managed Services Technical Lead. This role provides on-site support Support Site Management Infrastructure Managed Services Site Specific Management Office 365 Admin Network
.Net MAUI, Web Services Integration, XML Spy, MS Azure stack, SQL Reporting Services, Mobile Responsive .Net MAUI, Web Services Integration, XML Spy, MS Azure stack, SQL Reporting Services, Mobile Responsive .Net MAUI, Web Services Integration, XML Spy, MS Azure stack, SQL Reporting Services, Mobile Responsive