). Highlight and or escalate problem areas that need urgent attention to the client and or Senior Consultants
solutions, Interact with clients to understand their needs, provide technical recommendations, and help with
user-friendly, innovative, and meet the evolving needs of clients (including consumer and business banking
Sales and Marketing teams to identify customer needs and opportunities for upselling or cross-selling support meeting. • Attend customer meetings as needed to troubleshoot critical issues • Assist in the
backups and job scheduling according to business needs and ICT best practice standards to ensure availability
are resolved within the SLA. • P1 & P2 issues need to be attended to if and when required (including
monthly reports. • Attend customer meetings as needed to troubleshoot critical issues. • Embody our core
Travel to Pretoria site for system support when needed. Participate in regular staff meetings, staff training