would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
of SLAs.
Why
outage
Complete
through various channels, log and update support calls, offer basic operator training, and travel across
Focus day policy which allows for working from home 1 day per week
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
check-ins Focus day policy which allows for working from home 1 day per week Offices are based in Pretoria. Perks:
Contact Nokuthula a t nokuthulag e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities