Reference: JHB001342-YK-1 Brief Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department in their Johannesburg Head Office. This position is responsible for the design, implementation, maintenance, and optimization of data centre infrastructure
multiple systems and websites Adhere to KPI structure Multi Skilled agent with outbound and inbound experience adaptability to different personality types 1 year call centre experience in the igaming sector .
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and competencies email Contact Center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM experience in Contact Center Production Operations, Contact Center Technologies and Contact Center strategies.
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor's and the administration of key Microsoft System Center products to ensure a secure and efficient computing System Center Configuration Manager (SCCM) for software deployment and updates. Manage System Center Service problem management. Support and Maintain System Center Operations Manager (SCOM) for proactive monitoring experience in System Center Configuration Manager. At least 3 years' experience in System Center Service Manager
partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor's and the administration of key Microsoft System Center products to ensure a secure and efficient computing System Center Configuration Manager (SCCM) for software deployment and updates. Manage System Center Service problem management. Support and Maintain System Center Operations Manager (SCOM) for proactive monitoring experience in System Center Configuration Manager. At least 3 years' experience in System Center Service Manager
operational excellence within our retention call center model. Leverage your consumer marketing experience credit card retention strategies. Expertise in multi-channel marketing, including digital platforms,
operational excellence within our retention call center model. Leverage your consumer marketing experience credit card retention strategies. Expertise in multi-channel marketing, including digital platforms,
security aspects in the architectural choices. Guiding the choice of the right Cloud technologies and services Computer Science, Informatics or similar. Demonstrable multi-year experience in Cloud computing with a focus