Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
acting as a Coach & Mentor to join Devs and staff. The successful incumbent will require 4 years' Coach and Mentor to junior staff, provide training to new and junior staff. Resolution of Support Tickets
implementations (retail) Office Support: • Assisting staff with IT queries related to their duties • Assisting technical queries • Anydesk remote support for all staff • Sourcing IT equipment • Branch management access account management • Setup of Desktop/laptop for new staff • Key Cloak • Manage IT Team & Weekly Roster
Duties Provide technical support and assistance to staff Install software, hardware and assist with network
team. The candidate will liaise with all levels of staff providing the necessary systems support and feedback
processes; Set up accounts and workstations for new staff members; Troubleshoot issues and outages; Managing Administer and maintain the Office 365 accounts for all staff email accounts hosted with Microsoft; Keep up to
and efficient systems working environment for all staff nationally. Providing cost reduction by employing and efficient systems working environment for all staff nationally Please Note: If you haven't received
cybersecurity training and awareness programs for staff. Stay updated on the latest cybersecurity threats trends, and technologies. Collaborate with IT staff and other departments to enhance security posture