Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
backup. 6. Incident reporting and recording. 7. Start, middle and end of day reporting. 8. Ensure all reporting of incomeplete tasks to Management immediately. 15. After Hours remote problem solving and follow-up
ensuring optimal workstation performance. To provide immediate first line support and daily assistance of all escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
/>BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates