clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
character, setting directions and making tough calls in your roadmap Balance business demands with platform
allocate tasks within the team to ensure that all calls and projects are actioned and resolved within the
remotely, or on site Willingness to be part of an on-call rota for out-of-hours escalations Delivery and KPIs:
effectively address customer issues while also being on call to handle escalated matters. Your responsibilities
effectively address customer issues while also being on call to handle escalated matters. Your responsibilities
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
environment. · 4 years' experience in participating in on-call rotations, and providing after-hours support in
remotely, or on site Willingness to be part of an on-call rota for out-of-hours escalations Delivery and KPIs: