order to meet project deadlines. This position calls for a high-energy, self-driven, structured, and
the Help Desk to record, accept or resolve all IT calls that has been logged. Troubleshooting and diagnosing
the Help Desk to record, accept or resolve all IT calls that has been logged. Troubleshooting and diagnosing
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
travel, cell-phone airtime and data for business calls. Flexible Schedule: Work autonomously and enjoy
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency