effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching resources based
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
management Logging customer queries and updating tickets Remote IT Maintenance and Scheduled Server maintenance
channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management of data team projects Management of the ticketing system Day to day communication with stakeholders
systems run optimally. Opening and closing of Tickets with relevant helpdesks. First point of contact