Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding
Analyst at their organization. Location: De Bron, Bellville Job Description: To play a crucial role in bridging
Analyst at their organization. Location: De Bron, Bellville Job Description: To play a crucial role in bridging
Cybersecurity event detection and investigation. Centre for Internet Security (CIS) controls, standards Vulnerability assessment. Managing the Security Operations Centre (SOC) R 1400000 - R 1800000 - Annually
you’ll do:
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Complete
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization