team
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. · Tasks could
Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge
required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
in creating collections strategies for the call centre. Provide insight on performance through accurate in creating collections strategies for the call centre. Provide insight on performance through accurate in creating collections strategies for the call centre. Provide insight on performance through accurate
Min 3 to 5 years working experience in the call centre industry is a must Display a strong technical and
position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous