client in the IT industry is looking for a IT Service Management Administrator to join their dynamic a deep understanding of ITIL and experience in service delivery, incident, and problem management, change continuous service improvement. Responsibilities: Administer and maintain the ITSM service desk platform workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs). other related duties and participate in special Service Management projects as assigned. Collaborate with
Our client is a leading international Internet Service Provider that offers amazing career opportunities
the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery Delivery Manager (SDM) is responsible for the service relationships with one or more customers and is accountable improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal Take full responsibility for any in scope monthly service / project reviews and identify opportunities for
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
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Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
We updated daily with meaningful comments and that correct call update templates are used and completed fully calls
training on AV equipment usage. Management of AV service requests and incident reporting. Attend to calls and issue resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot room checks, ensuring all equipment functions correctly in accordance with the room check procedure. Clean cleaning. Ensure that all faults are reported in the correct way and in a timely manner. Proactive maintenance/reporting always of the highest standard and functioning correctly. Making sure DSTV distribution is working throughout
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
Bidvest Catering Services has a proven track record throughout South Africa – consistently delivering to ensure correct data and control Manage data integrity Analyse Bidvest Catering Services' IT needs Required to work according to Bidvest Catering Services' Code of Good Practice and report any observation
problems, correcting actions and by improving team results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client and results are improved. Deliver a world-class service by ensuring a client centric culture. Identify addressing capacity gaps. Optimist efficiency and embed correct values by ensuring direct reports understand and