business analysis. DUTIES: Take ownership of the delivery, stability and support objectives for the Centralised in an agile manner so as to ensure incremental delivery and ongoing momentum is maintained. Work closely meaningful relationships The ability to ‘approach and own' and continuously look for opportunities to develop
facing documentation and training material for delivery with process changes or new processes To participate Ability to work under pressure (meeting budget and delivery deadlines) Good organisational skills and the ability to learn. Focus: the ability to work on your own initiative to a specified brief. The ability to work
service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels service support within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation Client-oriented and cool-tempered. Valid Drivers' License and own reliable transport. Market Related
and technology strategy, be accountable for the delivery of complex solutions and lead a team of developers design activities Technical implementation within own area Quality management Risk management Reporting
projects through staff augmentation and guiding your own work. Responsibilities: Lead and contribute to the their needs. Maintain high standards of project delivery, adhering to timelines and quality expectations
accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence and with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews and new compliance and information security as part of service delivery. Work with internal audit teams to meet compliance compliance requirements; Client Liaison: Understand delivery requirements and communicate expectations to internal business processes, IT processes, and service delivery; Proficient in MS Office, MS Project, and Visio;
specialisation Drive customer-centricity - Identify delivery constraints, notify all stakeholders and escalate impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented standards Drive customer centricity: -Identify delivery constraints, notify all stakeholders and escalate on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Entrepreneurship:
regarding pricing, delivery dates and payment terms; Determining lead times for the delivery of materials needed projects; Organising the delivery of materials; Co-ordinating with the delivery team to ensure that materials supplier records, documentation, invoices and delivery notes. Experience and Knowledge 2-3 years procurement
regarding pricing, delivery dates and payment terms; Determining lead times for the delivery of materials needed projects; Organising the delivery of materials; Co-ordinating with the delivery team to ensure that materials supplier records, documentation, invoices and delivery notes. Experience and Knowledge 2-3 years procurement
Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and service delivery and customer experience. Build strong customer relationships and with all delivery organizations internal and external. Accountable to manage service delivery organizations and their contractual obligations required reporting requirements, SLA and other report delivery obligations as required and directed. Take ownership active experience managing operations and service delivery in customers environment of complex multidiscipline