in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners)
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
Experience with SQL Server and an ORM framework of choice.
Experience with SQL Server and an ORM framework of choice.
Experience with SQL Server and an ORM framework of choice. • Experience in domain driven design (DDD). •
Experience with SQL Server and an ORM framework of choice. • Experience in domain driven design (DDD). •
driven by a shared purpose to be a Top Employer of Choice and South Africas # Local Beverage Partner.
As
driven by a shared purpose to be a Top Employer of Choice and South Africas # Local Beverage Partner.
As
driven by a shared purpose to be a Top Employer of Choice and South Africa's Local Beverage Partner. As
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements