escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Full documentation and handover to maintenance / call centre and accepting handover from presales for engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking configuration and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
client is a premier provider of cloud-based Contact Center and CRM solutions in Southern Africa, renowned
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
communications platforms, collaboration tools, and contact center solutions. Strong problem-solving aptitude for
test management tools (e.g., TestRail, Quality Center). Familiarity with various testing methodologies
more than just a corporate entity; it serves as a center for transformative concepts and digital innovations