Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
of SLAs.
Why
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and