support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical support implement support strategies and processes to optimize customer satisfaction Collaborate with other departments high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date present reports on support team performance and customer satisfaction Bachelor's degree in Computer Science audiences including colleagues, customers, and industry experts Customer-focused mindset with strong problem-solving
support engineers, to ensure the highest level of customer solutions and support services. Manage and lead implement support strategies and processes to optimize customer service and satisfaction Collaborate with other communication, and procedures Handle escalated customer issues and provide resolutions Monitor and analyse and present reports on support team performance, customer satisfaction EDUCATION / COMPUTER PACKAGES: Bachelor's audiences including colleagues, customers, and industry experts Customer-focused mindset with strong problem-solving
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
technical expertise in gathering and analyzing customer requirements, recommending fit-for-purpose solutions other Presales consultants with the development of customer proposals, quotations, and presentations. Providing promote and sell business solutions to support customers with their existing business challenges surrounding required to respond to proposals for enterprise customers, meeting basic requirements and identifying & solutions proposed to Sizwe current and proposed customers, including liaising with Sizwe Sales, Service
input on hardware product enhancements based on customer feedback. Develop and maintain documentation for well as Commercial and Operational teams from the customer to align product capabilities with expectation unique requirements where applicable. Address customer queries and provide technical support for hardware training sessions for customers and internal teams. Ensure timely resolution of customer issues. Perform analyses of hardware performance, incident reviews, and customer request feedback. The successful candidate must
having implemented at least 5 new customer solutions. Guide customers throughout the software implementation requirements and operational objectives of the customer. Produce professional documentation of current direction to both internal implementation team and customer implementation team May contribute to the business delivering presentations Provide prompt, exceptional customer service and support Expertise & Skills: Minimum
to clients. They must manage existing and new customers, and ensure that the company focuses on delivering and loss of their account portfolio and ensure customer alignment on a senior level. This role is a largely be limited to: Account Managers liaise between customers and cross-functional internal teams to ensure delivery of the company's solutions according to customer needs Be the primary point of contact and build build long-term relationships with customers, responsible for effective client communication and conflict
overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning
internal sales, finance and technical teams and our customers. This role will require that you work with vendors teams within J2 Software and externally with customers and vendors where required. A primary goal is You will be the first customer contact post sale and help start the customer along their success journey ensuring that the entire process of onboarding new customers and changes or additions to their cyber resilience are seamless. You must be customer service oriented to make sure the customer is informed of all the processes
ensuring stability of the network and optimal customer satisfaction. Competency Requirements: Knowledge: / LAN) Knowledge of customer service principles Knowledge of effective customer engagement Skills: Strong network design Analytical thinker Customer Centricity Behavioural: Customer Responsiveness Results driven Must have own transport Key Performance Areas: Customer Communication 30% Incident Logging 20% Incident