and maintain Cloud platforms for customers.
specification, scheduling, execution, reporting, and customer liaison. Responsibilities Extract requirements test plan. Review Acceptance Test Procedures with customer representatives. Schedule and coordinate Acceptance Tests. Produce Acceptance Reports. Liaise with customers during test conduct. Report problems (bugs/deviation reporting to customers during configuration control meetings. Attend meetings with customers. Grade 12 or be applied. Training skills to participate in customer training on the application's use. Proficiency
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical and offers. Strong sales acumen and exceptional customer interaction skills. Strong technical aptitude
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical and offers. Strong sales acumen and exceptional customer interaction skills. Strong technical aptitude
support operations, assisting with customer needs · Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues · Seek to understand solutions at customer premises. · Maintain issue tracker log for customers, per customer. · Support the the QA processes · Understand how the customer will be using the system in order to include the relevant
actively seeking a passionate and experienced Customer Support Specialist who is eager to ensure an exceptional identifying key events and markets for delivery to our customers, as well as aiding Support with sports and casino real-time sports events/results. Conduct customer analysis. Monitor customer bet limits using stake factoring trends to gain insight that assists in predicting customer betting patterns. Monitor competitor activity advantage/exploitative play and recommend action. Investigate customer accounts and disputes and report findings to management
solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support by the customer. Manage Tickets and Requests Receive and record all calls from our customers Provide time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and to the customer's SLA Keep users informed on status and progress of their Tickets Aid customer retention scripting and use for administration Soft Skills Customer focused, with an analytical approach with good
solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support by the customer. Manage Tickets and Requests Receive and record all calls from our customers Provide time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and to the customer's SLA Keep users informed on status and progress of their Tickets Aid customer retention scripting and use for administration Soft Skills Customer focused, with an analytical approach with good
specifically through being involved in serving customers by carrying out the maintenance of our wireless Liaise with Customers Liaise with Customer Support regarding scheduling Provide customers with invoices
resolve technical issues reported by customers Assist customers with software installation, configuration Collaborate with other team members to ensure customer satisfaction Essential Qualifications: Qualified implementation certification Excellent communication and customer service skills Ability to work well under pressure