Customer Care Call Center Mtn Jobs in South Africa - Page 5
IT / Computing / Software
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Voice Engineer Rosebank
Reflex Solutions Ltd
Johannesburg
Full documentation and handover to maintenance / call centre and accepting handover from presales for testing Client handover and training Communicating customer requirements back to Reflex Minimum Requirements engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking configuration and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider
share this job on whatsappTechnical Product Specialist Northern Suburbs, Cape Town
West Coast PersonnelCape Town Region
software products on-site and telephonically Handle customer inquiries externally via phone Collaborate internally logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
Field Support Engineer
Secunda
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
Field Support Engineer
Sandton
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
Senior Network Engineer Midrand
Headcount Personnel ConsultantsMidrand
position. Responsible for analysing and evaluating customer requirements for consulting, design, testing and routers, wireless controllers, and VPN • Supporting customers by developing, reviewing and/or validating scripts design documentation. • Supports Engineers on customer calls when needed. • Design and implement network
Cloud Engineer
Pretoria
Negotiable of SLAs.
Business Operations Specialist Sunninghill NEW
Universal HealthJohannesburg
quality control. By fostering internal and external customer satisfaction and enhancing collaborative efforts implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue MK processes and systems. Internal and External Customer Satisfaction: Schedule and chair Operational Meetings matters that impact on Customer Relationships. Ensure that the Customer Care department understands new the requirements into a functional specification Customer interaction/Relationship management experience
Business Operations Specialist Market Related NEW
Universal HealthJohannesburg
quality control. By fostering internal and external customer satisfaction and enhancing collaborative efforts implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue MK processes and systems. Internal and External Customer Satisfaction: Schedule and chair Operational Meetings matters that impact on Customer Relationships. Ensure that the Customer Care department understands new the requirements into a functional specification Customer interaction/Relationship management experience
Erp Assistant Jhb - Eastern Suburbs
Staff SolutionsSouth Africa
proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and appropriate communication to colleagues, customers, and suppliers Carry out system maintenance tasks suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical and maintaining production computer systems in a customer-facing support environment of at least 5 years
Erp Assistant Jhb - Eastern Suburbs
Gp ConsultSouth Africa
proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and appropriate communication to colleagues, customers and suppliers Carry out system maintenance tasks suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical and maintaining production computer systems in a customer facing support environment of at least 5 years
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