escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
such as Microsoft Defender ATP, Azure Security Centre, Windows Defender Firewall
If you are
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
support. To resolve first level calls and only forward relevant first-level calls to appropriate second and support actions taken and to be taken for each logged call until its successful completion. To interact with and Business Process Owners. Investigate repeat calls and take appropriate corrective action Ensure all