support. To resolve first level calls and only forward relevant first-level calls to appropriate second and support actions taken and to be taken for each logged call until its successful completion. To interact with and Business Process Owners. Investigate repeat calls and take appropriate corrective action Ensure all
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
Skills: Advanced ABAP coding Building CDS views Calling SAP API's Using SAP IDOCS Writing Technical Specifications applying SAP Notes. Logging and managing SAP tickets / calls. Strong knowledge of SAP systems and modules. Desirable:
FIORI coding FIORI Catalog Building CDS views Calling SAP API's SAP Portal development SAP IAS Configuration applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules Desirable:
ABAP coding