adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Reports must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent
managers to report and manage incidents, ensuring timely and effective resolution. Proven Experience: Minimum systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
sion for technology
and prioritising them accordingly
transportation required)
Please refrain from
transportation required) Must be available for after-hours support R14,500 (Depending on experience)
Bellville
Job Type: Permanent, Full-Time
Primary Industry: IT and South Africas # Local Beverage Partner.
As part of shaping our robust Talent pipeline, a vacancy The Systems Developer is expected to work full-time hours in a dynamic and fast-paced IT and Internet environment with occasional requirements for flexible working hours based on project demands.
Type: Permanent, expected to work Full-Time hours
Primary Industry: IT and South Africas # Local Beverage Partner.
As part of shaping our robust Talent pipeline a vacancy locations as required. The role involves working full-time hours in a dynamic IT and Internet environment, with
system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring weekly periods are closed for all Oracle Modules on timely basis. Ensure month end period close process is granted on a timely basis for all WHL companies. User maintenance request actioned on a timely basis. Effective Performs end user training across all regions. After hour support. NEW BUSINESS INITIATIVES Input into
system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring weekly periods are closed for all Oracle Modules on timely basis. Ensure month end period close process is granted on a timely basis for all WHL companies. User maintenance request actioned on a timely basis. Effective Performs end user training across all regions. After hour support. NEW BUSINESS INITIATIVES Input into