diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical Provide recommendation
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical environment Provide recommendation Help defining governance model Propose improvement Qualification and certifications:
Framework and Governance Development. Guide Enterprise-wide Solution Alignment and Governance. NQF 6 or higher
Costing and Resource Allocation. Develop Technology Governance and Quality Assurance. Review and Guide Enterprise Solutions Reviews. Contribute to EA Framework and Governance. NQF 6 or higher tertiary qualification, and
Costing and Resource Allocation. Develop Technology Governance and Quality Assurance. Review and Guide Enterprise Solutions Reviews. Contribute to EA Framework and Governance. NQF 6 or higher tertiary qualification, and
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
realisation of projected benefits. Ensure delivery and governance, including roadmaps, schedule, financials, dependencies Facilitate good program governance, including contracting, program governance meetings, risk management issue management, quality assurance and corporate governance adherence. Ensure optimal allocation of resources
to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management large-scale change, preferably within a contact centre environment. Experience of successfully leading to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management large-scale change, preferably within a contact centre environment. Experience of successfully leading
to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management large-scale change, preferably within a contact centre environment. Experience of successfully leading to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management large-scale change, preferably within a contact centre environment. Experience of successfully leading
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality