insurance, consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan, FSDA future product manager roles in the financial services sector in South Africa, Kenya, Zimbabwe, Nigeria management experience in the insurance and/or financial services industry Strong understanding of the South African problem-solving skills, with a focus on delivering customer-centric solutions Excellent leadership, communication
company providing software solutions for financial services for over 30 years, they offer innovative technology manage their businesses and deliver exceptional service to their clients. Our client has a comprehensive software products covers various aspects of financial services, including trading, wealth management, mortgage deliver on their contractual commitments, build a mutually beneficial, sustainable relationship, and ensure (required) Minimum 5 years of experience in Financial Services (required) Professional certification such as
company providing software solutions for financial services for over 30 years, they offer innovative technology manage their businesses and deliver exceptional service to their clients. Our client has a comprehensive software products covers various aspects of financial services, including trading, wealth management, mortgage deliver on their contractual commitments, build a mutually beneficial, sustainable relationship, and ensure (required) Minimum 5 years of experience in Financial Services (required) Professional certification such as
SQL Server Integration Services), SSRS (Microsoft SQL Server Reporting Services), SSAS (Microsoft SQL SQL Server Analysis Services), Power Pivot. Strong Dimension Modeling experience. Experience in handling predictive analysis. Experience in financial services especially mutual fund is essential. Oracle Development
Saratoga is a leading software services and consulting company focusing on delivering innovative solutions individuals who deliver quality solution delivery services and are motivated to make a positive impact in values-driven organisation, our values of People Matter, Mutual Respect and Personal Excellence guide us in how a solid understanding of SOAP and/or REST web services. You are competent in UI technologies such as
a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they
energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the
our growing team and provide top-notch service to our customers telephonically, and through written communications high quality support for our products and services to customers and partners through swift availability facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend Initial point of contact on product queries • Service excellence • Matric certificate and/or IT related
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
to provide technical support and assistance to customers, whether on the phone or in person. Respond to or in person. Inform customers about IT products and services. Walk customers step-by-step through the software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate