service ticket are escalated efficiently. Ability to research ideas and concepts in order to source suitable
requests from business Validate, Collaborate, and Research Continuously explore ways to enhance business
create a data-driven roadmap, conducting market research and user analysis to uncover product opportunities
management by creating a Community of Practice (COP). Research new methodologies, best practices and tools and
security policies and procedures
offering the best solutions for each ticket by researching CW1 guidelines. Continuously improve the CW1
offering the best solutions for each ticket by researching CW1 guidelines. Continuously improve the CW1
Genetics) or related field. General laboratory or research experience working with data. Hands-on Experience
together with the ability to learn new technologies, research and evaluate industry trends, will be invaluable