across various sectors including businesses, governments, educational institutions, and healthcare organisations standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
defining, establishing and maintaining our clients governance framework and associated controls
Required
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
tracking and reporting progress and delivering training for the Operational Framework and controls
service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
the provision of a digitally enabled technology service as a group COE, drive business and transformation shared services, ensure Cyber and Information Security resilience, and act as technology governance and resides in the Governance, Risk and Business Engagement function that is responsible for governance and IT Risk & External audit meetings
management strategies, policies, protocols and governance framework. JOB OBJECTIVES § Define, develop, management standards, processes, protocols, and governance frameworks. § Coordinate the design, approval activities to minimize disruptions to IT services and maintain service continuity. § Utilise and manage tools with vendors and third parties to ensure their services align with IT change requirements. § Lead change levels § IT Change & Release Management § IT Governance Framework Management § IT Risk Management § Scenario
Xcede Our client, a financial services provider in Cape Town is looking for a SAP Development and Integration integration services relating to S/4HANA Finance, SAP Data Services, Master Data Governance, Insurance enabled by the following: iDocs Web Services API's OData Services Success Factors Business Integration change management Ensure alignment with SAP CoE governance, procedures and standards Troubleshoot technical and resolution of issues Support SAP Platform Services in maintenance of landscape Provide support during
delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible • Responsible for the governance and adherence to group audit and IS governance frameworks • Responsible IT, Project Manager, retail, VAS, value added services, cellular, customer programme
of the Group's cyber security strategy, plans, governance framework, policies, principles, standards and roadmap. · Establish and enforce cyber security governance, policies, and compliance with industry regulations objectives. · Coordinate security awareness and training programs, recruit and develop staff, set performance cyber security systems. § Strong knowledge of IT governance and cyber security practices. § Strong knowledge different levels § IT Strategy, Planning and Governance § Cyber Security Management § IT Risk Management
delivery of I&T Projects for the VAS (Value Added Services) Business Unit.
These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services
ROLE OUTPUT/CORE TASKS
Programme
Responsible for the governance and adherence to group audit and IS governance frameworks
Responsible