individual contract adjustments.
the platform is engineered to be secure and meet service level objectives
- and maintain run-books for all required platform services / functions.
- Manage stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform Stakeholder Management and engagement to enhance service delivery
- Identify and maintain continuous engagement with customers/users/services of the platform
-
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets up and escalation and closing of tickets after customer agreement.
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Focus Area
and escalation Procedures within the prescribed service level agreements.
in delivering IT services and infrastructure solutions to a wide range of customers across varied markets (KPIs), managing work orders, and ensuring that service level agreements (SLAs) are met consistently. The
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses operations of our online store, ensuring a seamless customer experience from browsing to checkout. - Collaborate
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses operations of our online store, ensuring a seamless customer experience from browsing to checkout. - Collaborate
systems and tools to effectively measure delivery of services.
Other
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
integration of web-based services and practical use of APIs, REST and SOAP services.
seek improvement opportunities in IT systems and service delivery. Conduct training sessions to maximize network configurations. Deliver exceptional customer service and go the extra mile to ensure satisfaction seek improvement opportunities in IT systems and service delivery. Conduct training sessions to maximize network configurations. Deliver exceptional customer service and go the extra mile to ensure satisfaction
and ultimately the companies objective to serve customers
We are looking for a candidate with scoring process
models to deliver value to our Base of the Pyramid customers across the African continent.We see last-mile distribution as the major impediment to low-income customers in Africa accessing the technologies available cognisant of not diverting resources away from our customers, and our mission.
We value resilience and