Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
fast-paced environment.
The role is shift-based, including night shifts - supporting network infrastructure technology
fast-paced environment. The role is shift-based, including night shifts - supporting network infrastructure Cellular technology Willing and able to work night shifts Ability to work quickly, calmy and decisively
fast-paced environment. The role is shift-based, including night shifts - supporting network infrastructure Cellular technology Willing and able to work night shifts Ability to work quickly, calmy and decisively
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational preferably own reliable transport as rotational shift work will be expected. DUTIES: Assist customers certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting preferable as you will be required to perform rotational shift work. ATTRIBUTES: Good communication, time management
field work might be required to assist with support calls.
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
performance result for any abnormalities, logging calls and following up with service providers and regions support to staff.
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and