adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Reports must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent
Specialist wanting to seize an opportunity to be part of a dynamic and growing team in the Western Cape candidate with excellent interpersonal skills. A major part of the role will be to support the partnership growing lent communication skills
to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you''ll customer queries and updating tickets with SLA time
service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate life-cycle • Work closely with resolver groups to ensure timely updates are sent to requestor • Logging of calls
to ensure a satisfactory response with acceptable time frames for the user community; provides management maintaining a source of hardware systems, components, parts, and peripheral devices; problem resolution; and of supplies and parts are maintained and that all shortages are ordered in a timely manner; Maintains
This may often be under challenging conditions. Part of the work will be in-office and the other will remotely. Collaborate with remote IT teams to ensure timely issue resolution. Offer immediate IT support to This may often be under challenging conditions. Part of the work will be in-office and the other will remotely. Collaborate with remote IT teams to ensure timely issue resolution. Offer immediate IT support to
to join their dynamic team. Purpose Statement As part of our ongoing commitment to excellence, we are training platforms, and dedicated time for learning. Innovative Culture: Be part of a team that values research
Purpose Statement
As part of our ongoing commitment to excellence, we are seeking
platforms, and dedicated time for learning.
to join their dynamic team. Purpose Statement As part of our ongoing commitment to excellence, we are training platforms, and dedicated time for learning. Innovative Culture: Be part of a team that values research
enjoyed considerable success in Australia and other part About our client: Our client is a global leader way. Champion seamless production runs, ensuring timely and precise report deliveries. Uncover core business business needs, delivering top-notch solutions on time. Maintain a holistic view of client data and platform environment, collaborating with clients across multiple time zones. Foster strong partnerships with clients and US-hours: between 08:00 - 16:00 Pacific Standard Time zone (which relates to 17:00 - 02:00 / 16:00 - 01:00