individual contract adjustments.
1st and 2nd line technical support to business customers. About the Company We pride ourselves immensely immensely on the product we provide and the service we deliver it with. We believe that all South Africans can professional, world-class customer service. We offer exceptional telephone services to businesses. With our a recipe that not every cook can prepare. Our Customer Experience team currently consists of 4 sales African customers. This can be by phone, chat or e-mail. We're looking for a customer service wizard with
Lead to join their team. The primary purpose of the role is to lead the Offline operational team in support analysts to perform exceptional support service, with a customer centric backbone.
Respo trend analysis.
Provide 2nd and 3rd level support functions for the POS environment.
Ensure testing of software and patches
Customer Service
Manage the after-hours support communication of support requests to customers, in line with the customer Service Level
Agreement
Analyst to join their team. Primary purpose of the role is to form a crucial analytical part of the Switch de 3rd line support functions for the payment service environments.
Ensure production
Serve as the third point of contact for customers seeking technical assistance.
Ensure financial and reputational damage. Holistically assess customer problems areas to identify trends.
Escalate and drive escalations.
Ensure the customer is appropriately informed through the approved
currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting >Provide expert-level technical support and troubleshooting assistance to customers via phone and em issues
currently seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and email issues Log faults with service providers and third parties Document and track customers issues, resolutions expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
currently seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and email issues Log faults with service providers and third parties Document and track customers issues, resolutions expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential experience in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket
SQL experience
successful candidate will need to go to the office every now and then for meetings, etc.) This Senior Data Analyst Analyst position is within the Financial Services industry, and you will be the newest member in a fast-growing HAVE's: Minimum of 5 years' experience in a similar role (Proven track record with data development / data Apache Spark and experience in the Financial Services industry