and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
changes. Administering and providing support for tickets logged on the ICT service desk. Providing monthly
daily support activities. Helpdesk Responding to tickets within SLA Resolving client issues Serve as the
through meetings, calls and emails
· Handling Tickets and Tasks with the responsibility for closing the
through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for closing the
through meetings, calls and emails
· Handling Tickets and Tasks with the responsibility for closing the