The Reference Number for this position is PM59149
Process Support (BAPS) Manager to lead their ICT department. This role is critical for providing strategic Please note: Only shortlisted candidates will be contacted. Monthly
Go-live support. Act as the key specialist point of contact in problem-solving and investigations. Ensure system Engage with stakeholders such as the Finance department, suppliers, direct line management, etc. to ensure
Management of certain personnel within the Risk Department. Effective Management of Control Room. Financial the Risk Department Managing losses, claims and shortages in conjunction with other departments to mitigate various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers, and other Security
Management of certain personnel within the Risk Department. Effective Management of Control Room. Financial the Risk Department Managing losses, claims and shortages in conjunction with other departments to mitigate various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers, and other Security
level including: Excel Complex Excel Spreadsheets Number and data formats, advanced functions and formulas
level including: Excel Complex Excel Spreadsheets Number and data formats, advanced functions and formulas
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center All round understanding of inbound and outbound contact centres & the various data and dialling regulations in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
implementation projects to continuously keep the ICT department prepared and in line with audit and corporate
assessments and formulating roadmaps, guiding ICT department to move key deliverables into matured states
Continuously monitor performance and actions of the ICT department are
aligned to supporting key business objectives
objectives.
Manage roles in the department ensuring that they remain up to date
covering all
management office oversight focused on ICT
departments risk mitigation and implementations of audit
with various business units and making sure each department meets the needs of its clients and customers solutions Liaising with internal Green Office departments to achieve and secure new MPS clients Identifying