Hardware Maintenance, Server Maintenance, Office Maintenance/Support and Auxiliary Technical Support Services New betting platform implementations (retail) Office Support: • Assisting staff with IT queries related
infrastructure
MS Server support
Office 365 Support
Desktop Support
QUALIFICATION
Hardware Maintenance, Server Maintenance, Office Maintenance/Support and Auxiliary Technical Support Services New betting platform implementations (retail) Office Support: Assisting staff with IT queries related to
issues and follow-ups; Interface between Head office support functions and the customer to ensure consistently
issues and follow-ups; Interface between Head office support functions and the customer to ensure consistently
User Support Microsoft Windows & Office Application Support and Installation Windows Server Management Management & Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
hours with a mix of remote and in-office work.
Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Exchange/Server
support: o MS Office 365 o Hardware troubleshooting & upgrades o Laptop Setup o Remote support • Network
support on Microsoft Office Applications
SYSTEMS SUPPORT