FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Management Team, Merchants Department, Impacted Call Centre Agents.
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
work and overall performance of regional IM data centre (DC) technology systems.
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target