Responsibilities:
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
(Firewall). Emergency after hours support if a VIP calls.
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
emergency onsite support is required at the data centre. Professional diagramming and completing of relevant
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
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