a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
Key Responsibilities and/or Outputs Design and promote operational practices and procedures, working closely closely with the Solution Development Lead Promote best practices in all facets of the Solution Delivery CloudFormation, Azure Resource Manager) Define and promote version control and continuous code integration
Key Responsibilities and/or Outputs Design and promote operational practices and procedures, working closely closely with the Solution Development Lead Promote best practices in all facets of the Solution Delivery CloudFormation, Azure Resource Manager) Define and promote version control and continuous code integration
clearly communicate with directors and have good time management skills. Technical and Professional Expertise: simultaneously. Ability to work independently and as part of a team, with a strong sense of accountability
professionals who are always on par with the current times in using unique methodologies. Our client is looking individual will be required to work independently and be part of a multi- disciplinary team degree/ diploma in
professionals who are always on par with the current times in using unique methodologies. Our client is looking individual will be required to work independently and be part of a multi- disciplinary team degree/ diploma in
clearly communicate with directors and have good time management skills. Technical and Professional Expertise: simultaneously. Ability to work independently and as part of a team, with a strong sense of accountability
infrastructure projects within the country, ensuring timely delivery and adherence to quality standards. Coordinate to IT disaster recovery planning and execution as part of the overall business continuity strategy.
support teams to understand upcoming projects, promotions, and anticipated increases in customer interactions
resource planning, such as service levels, response times, and customer satisfaction Collaboration: