Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product growth of new customers and penetration into existing customer base. Customer Service Excellence - Ensure Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer
of the relevant customer site in Johannesburg, this position reports to the Customer IT Manager with Managed Services Technical Lead. This role provides on-site support as required by customers as well execution of assigned tasks and instructions from customer managers and site management Skills Technical Support Site Management Infrastructure Managed Services Site Specific Management Office 365 Admin Network
and services provider. The successful incumbent will be accountable for the delivery of services that that meet and exceed customer expectations through the effective management of people, process, and technology IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction
Key Performance Areas:
and services provider. The successful incumbent will be accountable for the delivery of services that that meet and exceed customer expectations through the effective management of people, process, and technology IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction satisfaction. Key Performance Areas: Customers Design and Develop Continuous Improvement and Innovation Operations and Business Units Other Practices and Service lines Peers within the Business Unit All stakeholders
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
having implemented at least 5 new customer solutions. Guide customers throughout the software implementation deliver timely, outstanding post-implementation service and support. Role Responsibilities: Conduct in-depth requirements and operational objectives of the customer. Produce professional documentation of current direction to both internal implementation team and customer implementation team May contribute to the business presentations Provide prompt, exceptional customer service and support Expertise & Skills: Minimum
Online, SharePoint Online, Teams, and other related services. You'll be responsible for designing, implementing cloud environment, specifically focusing on M365 services.
What you’ll do:
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service internal departments to ensure the fulfilment of all customer requests. • Act as the client's representative demands are met with a focus on improving the customer experience. • Ensure the effective implementation Oversee relationship with service providers and partners and ensure all the services are delivered properly