We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
support calls.
renowned leader in the financial services industry is calling upon talented individuals to join their dynamic
renowned leader in the financial services industry is calling upon talented individuals to join their dynamic
Calling on Intermediate C# Developers who are looking for that one opportunity to showcase your skills
deployments All reporting required Responding to calls logged by users Providing remote/telephonic support