metrics. Implement an ITIL MIS support process, acting as a single point of contact for helpdesk support
required. Completes reports and documents as requested. Acts as a resource and support to other team members
framework. Coordinate ICT Infrastructure and Security audits, respond to findings, and maintain ongoing compliance
training and updates
recommending the feasibility of change request received. Act as coach to business (line managers) and other process
such as conferences and/or partner/customer events. Act as the go-to technology resource for both brand/sales