businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication documentation at a business problem, system and sub-system level. • Participate in the conducting of Lift-off Analysis
team. If you come from the healthcare industry or banking or insurance, that will be advantageous Qualifications:
service is being delivered as agreed to the required level of performance and quality , to agreed deadlines
delivery meets set objectives as per the Service Level Agreements (SLA's), maintain and support the Experience addressed Assist clients by providing consistent second level support and troubleshooting Ensure smooth work flow data is accurate Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate relevant/similar technology Minimum Experience Level 3-5 years IT industry with 2-3 of these years in
ifications:ISTQB Foundation Level or equivalent certification is a plus.
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our looking for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors verify with Kontak Recruitment. Deliver second-level technical support to clients via phone, email, and
candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service
Computer Science and any other IT related tertiary level qualifications. Job Experience & Skills Required: performance tuning both at an application server and code level (solid understanding of JVM tuning) Expert knowledge knack for benchmarking and optimization A high level of Linux proficiency. Understanding of web- and
recommend actions where required
recommend actions where required Act as a third level support to the cloud infrastructure operations team Optimization practices. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred certification (VMware preferable) Minimum Experience Level 8-10 Years IT infrastructure and operations experience