experience in network design and administration, data centre operations, database administration and systems
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
and RF terminals in the DC, SAP/CORE 3 and Return Centre
be expected to create prototypes, develop user-centred software, and advise on technical specifications
responsibilities of the Nashua Service Operating Centre. Data analyst responsibilities include conducting
be expected to create prototypes, develop user-centred software, and advise on technical specifications
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)